FREQUENTLY ASKED QUESTIONS

Where do you ship from?

For Now we ship from 2 Different destinations, USA and  Germany.

Which countries do you ship to?

We ship worldwide. We ship Research chemicals, Pills and Industrial Chemicals worldwide, excluding Russia, Malaysia and Greenland.

What payment methods do you accept?

*For International payments: Bitcoin BTC, BCH, ETH, USDT, Apple Gift Card, Bank Transfer.

*For USA Payments: Bitcoin BTC, BCH, ETH, USDT, Apple Gift Card, Chime, Zelle

Do you offer free samples orders?

No. Requests will be ignored. However, know that every order above $500 gets free shipping and 15% discount when paying through BTC.

I have paid and send proof of payment but not received shipping confirmation?
Bank transfers payments can take up to 3 working days to reflect. Crypto payments are instant but can take a day to completely reflect. We do our best to ship your order as fast as possible. Thank you for your patience!
What are the recommended storage temperature ranges?

 These are the recommended storage temperature ranges:

Refrigerator: 0 - 8°C
-20°C Freezer: -25 to -10°C
-86°C: -86 to -70°C

Do you have a return policy?

We do have a return policy, which is listed on the Terms and Conditions page.

I’ve placed an order with your company on your website or by email. When can I expect a response from You?

In most cases, we will respond within one hour some time within 24 hours but most times instantly via our live chat, Telegram with a confirmation of your order.

CONTACT US FOR ANY QUESTIONS

We use stealth packaging, fully discreet and buyer information is very confidential. We use trusted shipping companies and have 100% success record in all countries. Guaranteed risk free service.